How to notify us when a member passes away

We understand this is an incredibly difficult time and a huge undertaking. Please know that we are here to support and guide you through this process with care and compassion.

When a member passes away, here’s what you need to do:

1. Notify Us
   Contact our member support team as soon as possible to report the passing. You can do this by visiting any Red Canoe branch or calling us at 1 (800) 562 - 5611.

2. Provide Documentation

   • A physical, legal copy of the member’s death certificate is required.
   • We will also need basic information about the person reporting the death, such as name and contact details.

3. Additional Requirements

   • Depending on the circumstances, we may require estate documents.

Our team will walk you through each step and answer any questions you may have. We are committed to making this process as smooth as possible during this difficult time.