Online Banking

Find common answers to questions about Online Banking and the Red Canoe Mobile App.

• Why do I need to enter a verification code or one-time password?
• What is the username criteria?
• How do I update my contact information?
• How do I customize my dashboard?
• How do I hide an account from view on my dashboard?
• How do I rename my accounts?
• How do I set up alerts?
• How do I sign up for eStatements?
• How do I view my notices or letters?
• How do I set up a Member to Member Transfer?
• How do I add my external accounts?
• How do I reset my password?
• How do I register for Online and Mobile Banking?
• How do I switch between different Red Canoe accounts in Online Banking?
• What is an M2M code?
• How do I set up my M2M code to give to another member?
• How do I save a favorite transfer?
• How do I send a secure message?
• How long does it take to receive an external transfer?
• How do I add Quick Balance to my home screen?
• How do I make a mobile check deposit?
• Why am I having trouble logging in?